❓ Support FAQ

Below are answers to the most common questions we receive.
Please review this page before contacting support — most issues can be resolved instantly here.

🔐 Account & Access

I can’t access a members-only page. What should I do?
Make sure you are logged into the account you used to sign up. If you were logged out, you will be redirected to the login page automatically. After logging in, you should be returned to the page you were trying to access.

I forgot my password. How do I reset it?
Use the “Forgot Password” link on the login page and follow the instructions sent to your email.

I logged in but still can’t see content.
Try logging out, clearing your browser cache, and logging back in. If the issue persists, contact support.

📦 Free Resources

Are the free resources really free?
Yes. All free resources are available at no cost once you create an account.

Why do I need an account to access free resources?
An account allows us to:

Protect content from misuse
Provide access to tools and downloads
Notify users when resources are updated

💳 Payments & Billing

What payment methods do you accept?
Payments are processed securely through trusted third-party providers. Available methods may vary depending on the product or service.

Do you offer refunds?
Unless stated otherwise on the product page:

Digital products are non-refundable once accessed or downloaded
Coaching services are non-refundable once delivered

Please review the Terms & Conditions for full details.

📈 Coaching & Programs

Do you offer personalized coaching?
Coaching availability and options are listed on the website. If coaching is open, details will be provided on the relevant page.

Is this medical or clinical nutrition coaching?
No. All content and coaching are educational and informational only. Always consult a qualified healthcare professional for medical advice.

⚙️ Technical Issues

The site looks broken or isn’t loading correctly.
Try:

Refreshing the page
Clearing your browser cache
Using a different browser or device

If the issue continues, contact support with a brief description of the problem.

I didn’t receive an email after signing up or purchasing.
Check your spam or promotions folder. If you still don’t see it, contact support.

📩 Still Need Help?

If your question isn’t answered above, you can contact support at:

📧 coach@ironoutfat.ca

Please include:

The email address used for your account
A brief description of the issue
Screenshots (if applicable)

We typically respond within 1–2 business days.